Appeals and Complaints Department

Objective

To deal with public servants’ appeals and complaints resulting from the decisions made by Employers, Appointing and Disciplinary Authorities.

Functions

• Handling of appeals and complaints submitted from the public servants aggrieved by the decisions made by Employers, Appointing or Disciplinary Authorities;
• Prepare periodic implementation reports and submit to the Planning, Monitoring and Evaluation Unit for general report preparation;
• To submit to the President representations and all documents regarding appeals referred to the President against the decisions of the Commission;
• To call upon all executives in the service to account for their performance should the Commission be seized with evidence or complaints indicating non-execution of the commission decisions on appeals and complaints.

The Department is led by  a Deputy Secretary and comprises of three (3) Sections:-

• Central Government Section;
• Local Government Section; and
• Public Institutions Section.

1. Central Government Section 

This Section perform the following activities:-

• Receive and analyse appeals and complaints from public service employees, employers and disciplinary authorities of all Ministries, Government Agencies, Independent Departments and Regional Secretariats and submit analysis to the Commission for decision;
• Provide clarifications and directives on handling disciplinary cases;
• Maintain register of  appeals and complaints from public servants;
• Acknowledge and respond to public servants’ complaints;
• Request from disciplinary authorities all necessary documents regarding appeals and complaints received by the Commission;
• Make onsite follow up for appeal documents which require authentication and or interrogation where necessary;
• Inform appellants and disciplinary authorities on  decisions made by the Commission;
• Inform complainants on the clarifications of the Secretariat and decisions of the Commission;
• Take appropriate measures to disciplinary authorities for failure to provide information and or to execute decision as required or made by the Commission;and
• Prepare quarterly and annual report on nature and decision taken over registered appeals and complaints.

This Section is led by  an Assistant Secretary.

1.2   2. Local Government Section

This Section perfom the following activities:-

• Receive and analyse appeals and complaints from public service  employees, employers and disciplinary authorities of all Local Government Authorities and submit analysis to the Commission for decision;
• Provide clarifications and directives on handling disciplinary cases;
• Maintain register of  appeals and complaints from public servants;
• Acknowledge and respond to public servants’ complaints;
• Request from disciplinary authorities, all necessary documents regarding appeals and complaints received by the Commission;
• Make onsite follow up for appeal documents which require authentication and or interrogation where necessary;
• Inform appellants and disciplinary authorities on  decisions made by the Commission;
• Inform complainants on the clarifications of the Secretariat and decisions of the Commission;
• Take appropriate measures to disciplinary authorities for failure to provide information and or to execute decision as required or made by the  Commission;and
• Prepare quarterly and annual report on nature and decision taken over registered appeals and complaints.

  This Section is led by an Assistant Secretary

3. Public Institution Section 

This Section perform the following activities:-

• Receive and analyse appeals and complaints from public service  employees, employers and disciplinary authorities of all Public Institutions and submit analysis to the Commission for decision;
• Provide clarifications and directives on handling disciplinary cases;
• Maintain register of  appeals and complaints from public servants;
• Acknowledge and respond to public servants’ complaints;
• Request from disciplinary authorities all necessary documents regarding appeals and complaints received by the Commission;
• Make onsite follow up for appeal documents which require authentication and or interrogation where necessary;
• Inform appellants and disciplinary authorities on  decisions made by the Commission;
• Inform complainants on the clarifications of the Secretariat and decisions of the Commission;
• Take appropriate measures to disciplinary authorities for failure to provide information and or to execute decision as required or made by the  Commissio;' and
• Prepare quarterly and annual report on nature and decision taken over registered appeals and complaints.

This Section is led by an Assistant Secretary